The ESOS Framework - Providing Quality Education And Protecting Your RightsProtection for overseas studentsAs an overseas student on a student visa, you must study with an education provider and in a course that can be found on the Commonwealth Register of Institutions and Courses for Overseas students (CRICOS) at http://cricos.deewr.gov.au. CRICOS registration guarantees that the course and the education provider at which you study meet the high standards necessary for overseas students. Please check carefully that the details of your course, including its location, match the information on CRICOS.
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The Australian Government wants overseas students in Australia to have a safe, enjoyable and rewarding place to study. Australia’s laws promote quality education and consumer protection for overseas students. These laws are known as the ESOS framework and they include the Education Services for Overseas students (ESOS) Act 2000 and the National Code 2018.
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Your Rights
The ESOS framework protects your rights, including:
The Tuition Protection Service (TPS) is a placement and refund service for international students, which is activated in the event that your provider is unable to teach your course. Visit the TPS website for more information, at www.tps.gov.au.
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The ESOS framework sets out the standards Australian providers offering education and training services to overseas students must meet. These standards cover a range of information you have a right to know and services that must be offered to you, including:
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One of the standards does not allow another provider to enrol a student who wants to transfer to another course but who has not completed six months of the final course of study in Australia. If you want to transfer before you have completed six months of your final course you need your provider’s permission.
Your ResponsibilitiesAs an overseas student on a studentt visa, you have responsibilities to:
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Contact our friendly staff if you have any questions:
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WHO TO CONTACT? |
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Your provider: Everest Institute
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For policies and procedures that affect you
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Phone (03) 8393 6550
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Department of Education and Training (DET)
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For your ESOS rights and responsibilities
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www.internationaleducation.gov.au
ESOS Helpline - 1300 615 262 Overseas student ombudsman - 1300 362 072 |
Department of Home Affairs
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For visa matters
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www.homeaffairs.gov.au
Phone: 131 881 in Australia Contact: the Department of Immigration and Border Protection in your country |